Thursday, February 6, 2014

Sentiment Analysis: How to Measure Reputation

Thanks to the Internet and advanced technology, it’s fairly difficult for reputable people to hide under the radar these days. Nearly everything they do can be captured, posted, and scrutinized by social media sites which, in turn, have a role in either praising or defaming them. When it comes to the latter, such negative inputs need to be studied using a process known as sentiment analysis.
Simply put, this is the process wherein everything (and literally everything) said online and on paper about a particular person is gathered and nitpicked for any negative or positive connotations. The reasoning is that a person is “not popular” if the majority of the inputs about them are negative, whereas they are “popular” if most of the inputs were positive. This isn’t an apt description of the entire process because reputation management firms have their own formulae and algorithms to “measure” their client’s reputation more accurately. These firms have their own ways of dealing with inputs that came from jokes or sarcastic comments that aren’t necessarily indicative of a person’s reputation.
What can be extracted from this description is that people can conduct their own sentiment analysis simply by browsing forums, consumer reports, customer reviews, and news stories to see if a particular person or group is indeed popular or not.





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